> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thunderphone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Ask the copilot

> The in-app assistant answers product questions, shows you where things are, and can drive the dashboard for you — by text or voice.

Every dashboard page has an **Ask Copilot** button in the corner. It
opens a chat panel that knows ThunderPhone and your workspace — the
fastest way to answer "how do I…?" without leaving what you're doing.

## What it can do

**Answer questions.** Ask about anything — features, pricing tiers,
"why did this call fail", "where do I add a teammate". The input
placeholder says it plainly: *Ask about your workspace…*

**Show you, not just tell you.** When the answer is a place in the app,
the copilot can take you there and point: it navigates to the right
page, highlights the exact control, and offers step-by-step
walkthroughs — look for the **Show me** style offers after an answer.
It can also start any of the guided tours you see in the sidebar's
**Guided tours** menu.

**Do things with your approval.** Ask it to make a change — "make my
support agent friendlier", "turn on voicemail detection" — and it
drafts a **proposal card**: the exact prompt or configuration change,
shown as a before/after diff. Nothing is applied until you click
**Apply**, and you can dismiss any proposal.

**Talk instead of type.** Two voice options sit next to the message
box when voice is available:

* **Dictate** — speak once; your words land in the message box for
  review before sending.
* **Voice conversation** — hands-free back-and-forth: it listens,
  answers out loud, and keeps listening. End it with the hang-up
  button. A speaker toggle at the top of the panel also lets you have
  any reply read aloud.

**Hand you to a human.** Flip the panel's toggle to **Talk to a human**
to reach the ThunderPhone team in the same window. Support chat
supports image attachments and can escalate to a **live voice call**
inside the panel; if the support engineer needs to see your screen,
you'll get a one-click prompt to share the current tab (with
fullscreen viewing) — sharing is always your choice.

## Good things to ask

* "How do I connect HubSpot?"
* "Walk me through creating an API key."
* "Why is my agent's success rate down this week?"
* "Set up an alert for failure rate above 10%."
* "What does whisper do on a live call?"

<Note>
  The copilot works on real organizations — it's not available while
  browsing in demo mode. Guided tours remain available anytime from the
  sidebar's **Guided tours** button.
</Note>