> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thunderphone.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dashboard home: calls, success, issues, and live activity

> Use the ThunderPhone dashboard home to track call volume, success rate, duration, issues, and live or queued calls by agent or phone number.

The dashboard home (`/dashboard`) is the operational summary for the
organization you currently have selected. It combines recent call volume,
quality, open issues, and calls happening now, with links into the detailed
workspaces behind each number.

<Note>
  New organizations see the five-step setup checklist first. Complete or skip
  it to reach the operational dashboard. You can replay its walkthroughs from
  **Guided tours** in the sidebar; see the
  [dashboard quickstart](/quickstart-dashboard).
</Note>

## Choose the time window

The call-volume chart supports **7**, **14**, and **30 day** windows. Changing
the window updates the chart and the summary table below it.

Use **Group by** to switch between:

* **Agents** — one series and one summary row per voice agent.
* **Numbers** — one series and one summary row per phone number. Number labels
  appear in place of raw numbers when you have added them.

The chart shows calls over time. Hover a point to inspect the date and the
series contributing calls on that day.

## Read the summary table

Each agent or phone-number row reports:

| Column       | Meaning                                                                                                               |
| ------------ | --------------------------------------------------------------------------------------------------------------------- |
| **Calls**    | Calls in the selected time window.                                                                                    |
| **Success**  | Percentage of calls with a gradeable successful outcome. Calls without a final outcome do not inflate the percentage. |
| **Duration** | Average completed-call duration in minutes.                                                                           |
| **Issues**   | Open issue reports associated with the agent or number.                                                               |

Select a row to open **Call History** with the corresponding agent, number,
and date window already applied. For a number that handles both directions,
the link uses its predominant call direction for the filter.

## Needs attention

**Needs attention** groups unresolved issue reports by title and shows the
number of affected calls. Select a row to open that issue pattern on the
[Issues page](/guides/issues), or choose **All issues** for the complete triage
queue.

When there are no open issues, the panel reports that operational checks are
clear.

## Live and queued calls

**Live & queued calls** shows up to four calls that are in progress or waiting
to start, including:

* Inbound, outbound, or web-call direction.
* The caller or callee, using your saved phone-number label when available.
* The assigned agent.
* A **Live** or **Queued** status.

If more than four calls are active, the final row reports the additional
count. Open **Call history** to see the complete list, or use
[Live monitoring](/guides/monitor-live-calls) to listen and coach an in-progress
call.

## Organization switching

Every number on this page belongs to the organization selected in the sidebar.
Switching organizations changes the agents, numbers, calls, issues, and billing
context together. See [Organization settings](/guides/organization-settings)
for the settings that apply at that boundary.