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Phone number labels let you tag the external numbers that call you or that you call out to — e.g. “Aetna Insurance” for a specific +1-555-... customer line. Labels are org-scoped (everyone in your org shares the same label set) and are applied by E.164 number string, not by phone-number resource id. Labels show up in the call detail view and in call history exports.

Endpoints

Label object


List labels

Returns an array of Label objects, sorted by phone_number ascending.

Upsert a label

Idempotent: if a label already exists for this phone number in your org, it’s updated; otherwise a new one is created.
Returns 200 OK with the Label object — both insert and update cases return the same status because the endpoint is upsert-style.

Delete a label

Returns 204 No Content.

Phone Numbers

Manage numbers your agents answer on and call from.

Calls

Call history shows labels beside each external number.