What it can do
Answer questions. Ask about anything — features, pricing tiers, “why did this call fail”, “where do I add a teammate”. The input placeholder says it plainly: Ask about your workspace… Show you, not just tell you. When the answer is a place in the app, the copilot can take you there and point: it navigates to the right page, highlights the exact control, and offers step-by-step walkthroughs — look for the Show me style offers after an answer. It can also start any of the guided tours you see in the sidebar’s Guided tours menu. Do things with your approval. Ask it to make a change — “make my support agent friendlier”, “turn on voicemail detection” — and it drafts a proposal card: the exact prompt or configuration change, shown as a before/after diff. Nothing is applied until you click Apply, and you can dismiss any proposal. Talk instead of type. Two voice options sit next to the message box when voice is available:- Dictate — speak once; your words land in the message box for review before sending.
- Voice conversation — hands-free back-and-forth: it listens, answers out loud, and keeps listening. End it with the hang-up button. A speaker toggle at the top of the panel also lets you have any reply read aloud.
Good things to ask
- “How do I connect HubSpot?”
- “Walk me through creating an API key.”
- “Why is my agent’s success rate down this week?”
- “Set up an alert for failure rate above 10%.”
- “What does whisper do on a live call?”
The copilot works on real organizations — it’s not available while
browsing in demo mode. Guided tours remain available anytime from the
sidebar’s Guided tours button.