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Every dashboard page has an Ask Copilot button in the corner. It opens a chat panel that knows ThunderPhone and your workspace — the fastest way to answer “how do I…?” without leaving what you’re doing.

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What it can do

Answer questions. Ask about anything — features, pricing tiers, “why did this call fail”, “where do I add a teammate”. The input placeholder says it plainly: Ask about your workspace… Show you, not just tell you. When the answer is a place in the app, the copilot can take you there and point: it navigates to the right page, highlights the exact control, and offers step-by-step walkthroughs — look for the Show me style offers after an answer. It can also start any of the guided tours you see in the sidebar’s Guided tours menu. Make requested changes. Ask for a specific change — “switch the support agent to Spanish”, “enable silence check-ins”, or “point this number at the sales agent” — and the copilot reads the current state, makes the change, and reports exactly what it changed. Agent edits deploy by default. If the agent already has someone else’s dashboard draft or the request would rewrite most of a prompt, the copilot pauses for confirmation instead of overwriting it. Propose its own recommendations. When the copilot discovers an improvement you did not explicitly request, it uses a proposal card with the exact before-and-after change. Nothing in a proposal is applied until you select Apply; you can also dismiss it. Talk instead of type. Two voice options sit next to the message box when voice is available:
  • Dictate — speak once; your words land in the message box for review before sending.
  • Voice conversation — hands-free back-and-forth: it listens, answers out loud, and keeps listening. End it with the hang-up button. A speaker toggle at the top of the panel also lets you have any reply read aloud.
Hand you to a human. Flip the panel’s toggle to Talk to a human to reach the ThunderPhone team in the same window. Support chat supports image attachments and can escalate to a live voice call inside the panel; if the support engineer needs to see your screen, you’ll get a one-click prompt to share the current tab (with fullscreen viewing) — sharing is always your choice.

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Workspace analysis and actions

The copilot can work with the current organization rather than answering only from generic documentation. The copilot verifies a write before saying it succeeded. It never enters payment-card details, releases resources, or deletes data. It initiates a billable test run only when you explicitly request the run and provide the required charge consent.

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Good things to ask

  • “How do I connect HubSpot?”
  • “Walk me through creating an API key.”
  • “Why is my agent’s success rate down this week?”
  • “Set up an alert for failure rate above 10%.”
  • “What does whisper do on a live call?”
The copilot works on real organizations — it’s not available while browsing in demo mode. Guided tours remain available anytime from the sidebar’s Guided tours button.