/dashboard) is the operational summary for the
organization you currently have selected. It combines recent call volume,
quality, open issues, and calls happening now, with links into the detailed
workspaces behind each number.
New organizations see the five-step setup checklist first. Complete or skip
it to reach the operational dashboard. You can replay its walkthroughs from
Guided tours in the sidebar; see the
dashboard quickstart.
Choose the time window
The call-volume chart supports 7, 14, and 30 day windows. Changing the window updates the chart and the summary table below it. Use Group by to switch between:- Agents — one series and one summary row per voice agent.
- Numbers — one series and one summary row per phone number. Number labels appear in place of raw numbers when you have added them.
Read the summary table
Each agent or phone-number row reports:
Select a row to open Call History with the corresponding agent, number,
and date window already applied. For a number that handles both directions,
the link uses its predominant call direction for the filter.
Needs attention
Needs attention groups unresolved issue reports by title and shows the number of affected calls. Select a row to open that issue pattern on the Issues page, or choose All issues for the complete triage queue. When there are no open issues, the panel reports that operational checks are clear.Live and queued calls
Live & queued calls shows up to four calls that are in progress or waiting to start, including:- Inbound, outbound, or web-call direction.
- The caller or callee, using your saved phone-number label when available.
- The assigned agent.
- A Live or Queued status.